Shipping Information
SHIPPING
UPDATE 11/7/2021 COVID & FRIEGHT. It's no secret that with the lack of employees, production and shipping is a bit slower. We sooooo very much appreciate you choosing us as your small business go to. Thank you so much for your patience during this time. Feel free to ALWAYS reach out via FB & IG.
Riddle primarily ships via USPS (First Class & Priority Mail 2-3 Day Shipping).
Because we are a family business and strive to keep costs low for our clients, we ship orders 1-2 times a week. This means depending on the day and time you have ordered, items usually ship within 2-4 business days. Saturday, Sunday, and holidays are not considered business days.
Riddle is not responsible for incorrect mailing addresses or for non-retrieved items from your post office. Please double check your Paypal shipping address before completion of check out. If we have a package mailed back to us, that is not validation for a return. Your item will be held here for you until you request for your item to be shipped.
LOST PACKAGES
We are not responsible for packages stolen from your mailbox, porch, car, purse etc..It is your responsibility to contact your local USPS office to file a claim/police report. At this point we are considered a 3rd party. If you need a receipt or proof of purchase, please email us at myriddlegifts@gmail.com and we are happy to assist.
If your package was marked out for delivery but never delivered, please contact your local post office for further details. You will have more information for them to assist you with than we will.
TRACKING
Each priority shipment will include a tracking number. This number will be emailed to the email address you left us upon checking out. PLEASE check your spam folder for information regarding your order and/or shipment.
If you do not receive your tracking order or confirmation within 2-4 business days, please email us. We are nice and will make it right!
If you are familiar with shipping costs, you will notice that we do not charge full price on our insured shipments. We still chip in.
We do ship to (PO Boxes and APOs).
INTERNATIONAL SHIPPING
We do offer International shipping for our clients outside of the U.S. by weight as well. This does not cover Tax and Duty. (You are responsible for gathering the information needed to cover the costs upon arrival to your country of residence.) We do not know what your fees will be. Your package will be shipped via USPS and will be shipped as a ground shipment unless you pay more per a conversation for priority shipping. Ground takes time.
TRACKING INTERNATIONAL GROUND SHIPMENTS
We please ask that you please be patient. We have seen packages take 6-20 days for international ground shipping. This was prior to COVID. Shipments may take longer than expected. The number you are given for your GROUND SHIPPING is a customs number. There is a 50% chance it might or might not show up in the system.
Once your order is complete, international shipping charges are non-refundable. It takes time for us to put to gather your shipment to travel abroad, as well as special packaging that cannot be reused.
If you require special accommodation we will gladly do our best to assist you.
Expedited Shipping is available upon request but will require a $20 rush fee
Just contact us at Riddlewovens@gmail.com. IG and FB may be a faster route!